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Customer Boardroom HomeCustomer Boardroom Contact Us HomeCustomer Boardroom × HomeCustomer Boardroom Insight Communities Insight Communities Build a more customer-centric business with our simple, integrated insight community platform. What is an insight community? An insight community is an online research ecosystem that enables brands to gather continual and fast feedback from their target audience. Our insight community platform enables companies to make smarter, data-driven, and customer-centric decisions with integrated qualitative and quantitative consumer feedback tools. As the fastest-growing Market Research methodology, online community research brings brands and consumers into a collaborative partnership where organizational strategy and direction are always supported by market insights. SCHEDULE DEMO Ideation Sessions Crowdsource ideas with online community research. Commenting, rating, and voting help you prioritize ideas and drive on-target innovation. Focus Groups Interactive discussions inside an insight community capture in-depth customer insights. Collect text, images, or video on the soccer field, in a store, at home – anywhere. Surveys Get answers fast. Deploy powerful, engaging consumer feedback surveys across any device in minutes. View and securely share real-time results. Key Features Community Health Monitoring We can help keep your community healthy and engaged by monitoring member responsiveness, ensuring the best overall member experience. Heat Maps Test ad campaigns, print, copy, and other concepts using our heat mapping tool. Members can drop markers” with comments on your copy giving you visual insights on your campaign and design initiatives. Live Chat Use our live chat tool to run a synchronous focus group. Probe and ask follow-up questions to dive deeper, walking away with richer instant insights. Reporting Create a customized report, including graphs, charts, comments, and annotations. Send directly to stakeholders through a private link or integrated emails. Community Health Monitoring We can help keep your community healthy and engaged by monitoring member responsiveness, ensuring the best overall member experience. Heat Maps Test ad campaigns, print, copy, and other concepts using our heat mapping tool. Members can drop markers” with comments on your copy giving you visual insights on your campaign and design initiatives. Live Chat Use our live chat tool to run a synchronous focus group. Probe and ask follow-up questions to dive deeper, walking away with richer instant insights. Reporting Create a customized report, including graphs, charts, comments, and annotations. Send directly to stakeholders through a private link or integrated emails. Additional Features Click on features to learn more. Recruiting Tools Upload an email list, use our web widgets, and share on social platforms. Easy, unified tracking and omni-channel recruiting make it fast to start, and simple to scale your customer insights platform. Custom Design Change the look of your market research community to match your brand, with extensive options to add logos, background images, and colors. Integrated Incentives Our built-in incentives program offers a variety of online gift cards for your members to redeem with points. No accounting hassle on your end. Qualitative + Quantitative Field multi-method projects to gather both data points & stories all-in-one. Program both close-ended and open-ended questions in your surveys. Run synchronous live chats with moderated probing. Crowdsource + Co-Create Engage your members with our ideation session feature, an open-style, bulletin board forum. Members can create their own posts, vote, and comment on each other’s ideas. Brainstorming and innovation right at your fingertips. Panel Management With our intelligent User Tab feature, segment your community by persona or any other variable to best meet your research needs. Easily target the right audience to your activities. D.I.Y. Managed Community Full Service D.I.Y. A License to our Cloud-based Software Platform While many online community research platforms require you to customize their platform to your objectives, we offer our platform al a carte, a great fit for agencies that want to use communities for their clients, or companies with robust, internal research teams. For everyone else, we offer services to help you get the most out of our platform. Drag and Drop Customization Brand your community with your logo, colors, and background images. No coding needed. Mobile First Collect product and consumer feedback across any device or operating system — phone, tablet, or desktop — with our responsive platform. Built-In Incentives Integrated access to a diverse offering of online gift cards. Grant members redeemable points at the click of a button. Managed Community Additional Support and Services Launch Support We set up and launch a customized online research community for you, with full branding, team training, and content creation. Recruitment We’ll draft your screener, create user profile surveys, and help you leverage databases, social media, and website traffic to ensure you get the right people, right away. Engagement We provide you with monthly health reports, activity planning, research roadmaps, member support, and ongoing community optimization. INCLUDES D.I.Y. Full Service Expert Guidance Project Management We work with you to understand your business objectives and create a research roadmap for your company’s unique needs. Working together, we will gather the right insights in the right timeframe. Survey and Guide Development Off-load the burden of project set up & design to our full service research team. We can design an activity instrument that addresses your mission critical questions and make sure you maximize your insight and strategy. Fieldwork and Moderation Rely on our dedicated research team to field and moderate your study. From launch to close and everything in between, we’ve got you covered. Reporting and Presentation We deliver in-depth analysis, voice-of-customer highlights, and boardroom-ready presentations to share with your stakeholders. INCLUDES D.I.Y. COMMUNITY MANAGEMENT SCHEDULE DEMO Available Services Recruitment Partner with our dedicated team to recruit high-quality members to your community based on your specifications as well as their demographics and interests. Our team will implement recruitment best practices to ensure your community research has a solid foundation. Moderation Thinking about executing deep qualitative work like online focus groups, live chats, and ideation sessions? Partner with a community moderator who will manage initiatives to garner the most value and engagement from your community. Full-Service Looking for a turnkey solution? We’ll handle everything including methodology exploration, questionnaire design, programming, moderation, analysis and insights. You just bring the curiosity. © 2020 icanmakeitbetter. All Rights Reserved. CCPA - Do Not Sell My Personal Information (Opting out per the above would result in your removal from our panel) News Privacy Policy Terms & Conditions News Privacy Policy Terms & Conditions Contact Us sales@icanmakeitbetter.com 512.498.3830 Contact Us sales@icanmakeitbetter.com 512.498.3830 NEWS PRIVACY POLICY TERMS & CONDITIONS LINKEDIN © 2020 icanmakeitbetter. All Rights Reserved. CCPA - Do Not Sell My Personal Information (Opting out per the above would result in your removal from our...